Freight Forwarder, Rowland Heights

Job Description

Job Description

Job Summary

We as a freight forwarder /

NVOCC are seeking a

Customer Service Representative

to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.Responsibilities

Receive a high volume of inbound calls and emails Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications

High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively