Helpdesk CSR, Virginia

Work for a leading provider of customized telecom and mobile management solutions as their Customer Service Helpdesk Representative! This position is onsite Hampton, VA . We are looking for reliable individuals who work well in team environments.

Apply now and begin the next steps into your new career with a company who promotes from within!

This is a role where training is provided to provide light technical troubleshooting support for government and federal agencies while receiving different levels of clearances, and the chance to grow into different departments.

What you need to know:

Pay Rate: $16/hour

Hours: Monday Friday with some flexibility, 40-hour work weeks

* Training hours: 9am 5:30 pm

*Transitions to 10a-6:30pm

Fully onsite role

What you need to apply:

High School Diploma

1 or more years of experience in Customer Service work

Folks will need to be qualified to the best of their knowledge to receive a clearance

US Citizenship is required

MUST live local to Hampton, VA

A typical day as a Customer Service Helpdesk Representative may include:

Assisting with 10-20 calls be day.

Using a Remedy Ticketing System.

Executing "wipe commands as needed.

Connecting with customers throughout the day and maintaining a professional demeanor.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.