Interpreter Services Administrative Support Intern (Fall …, Charlottesville

divh2Administrative Support Intern/h2pThe International Rescue Committee (IRC) responds to the worlds worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in **** at the call of Albert Einstein, the IRC is one of the worlds largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
If youre a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
/ph3Background/h3pFounded in ****, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict.
Domestically, our 28 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.
/ph3Scope Of Work/h3pThe Administrative Support Intern is a key contributor to the Interpreter Services team.
The Interpreter Services program works to fill the needs of clients in Charlottesville and Richmond, connecting public and private agencies with IRCs pool of 70 contract interpreters.
In addition, this program serves the global IRC network, including IRC headquarters, with interpretation and translation services.
/ph3Responsibilities/h3p Attend a volunteer/intern orientation.
/pp Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
/pp Support and correspond with interpreters to assign and reschedule appointments.
/pp Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
/pp Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
/pp Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
/pp Assist with evaluating and training new interpreter candidates, including administering language exams.
/pp Record hours and submit completed timesheet for each month via the IRCs online Volunteer Dashboard.
/pp Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.
/ph3Minimum Qualifications/h3p Currently pursuing an undergraduate or graduate degree, or recent graduate.
/pp Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
/pp Excellent communication skills with fluency in written and spoken English.
/pp Experience working in customer service preferred.
/pp Availability to distribute required hours across 3 or more workdays strongly preferred.
/ppThis position is unpaid and reports to the Senior Interpreter Services Specialist.
/ppStandard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way our Code of Conduct.
These are Integrity, Service, Accountability, and Equality.
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