Call Center Representative_EXP, Connecticut

Call Center Representative

Location- NSP - BLOOMFIELD CT

Duration- 5+ months

Shift Timings- standard shift

Pay rate- $19.00/hr

Job Description

Candidate must demonstrate a strong familiarity with Microsoft Office/Teams and significant Windows utilization, all other basic application familiarity.

Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.

Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.

Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).

Candidate must be on time, able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.

Candidate must also be able to work regularly scheduled weekends and holidays on a rotating basis. Regular attendance, including the ability to start assigned shift on-time, is mandatory.

Candidate must be able to work well in a call center and team environment and understand shift work and its requirements, including willingness to handle evening shifts, weekends and holidays.

Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.

Job Specifications

Must have strong attendance

Must be articulate and speak professionally

Must be able to work nights/weekends/holidays if scheduled for that rotation

Additional Job Details

Looking for excellent customer service skills to represent Otis Elevator well