Customer Service Client Care Coordinator, Berlin

divh2Customer Service

Client Care Coordinator/h2pDo you want to make an impact in your community while working in a dynamic and growing industry? At Paul Davis Restoration, we help homeowners and businesses recover after property damage caused by water, fire, mold, and storms. Our team is committed to delivering world-class service when people need it most. We are looking for a Customer Service

Client Care Coordinator to join our team. This role is often the first point of contact for customers experiencing property damage, and focuses heavily on answering incoming calls, helping homeowners understand the restoration process, and ensuring they feel supported throughout their project. This position plays an important role in helping guide customers through what is often a stressful situation while keeping projects organized and moving forward./ph3Position Overview/h3pThe Customer Service

Client Care Coordinator serves as a liaison between customers, field teams, and office staff. This person helps ensure that customers receive clear communication, jobs are properly documented, and appointments are scheduled efficiently. Success in this role requires someone who is organized, compassionate, and an excellent communicator on the phone./ph3Key Responsibilities/h3ulliCustomer Communication/liliAnswer incoming calls from homeowners experiencing property damage/liliComplete intake for new losses and gather necessary information/liliHelp customers understand the restoration and insurance process/liliMaintain communication with customers throughout the project/liliFollow up with customers to ensure questions are answered and needs are met/li/ululliScheduling

Coordination/liliSchedule inspections and service appointments/liliCoordinate communication between customers and field staff/liliAssist with dispatching crews and scheduling work/liliSupport the team with daily job updates and information/li/ululliJob Documentation/liliCreate and maintain job files and documentation/liliEnter job notes and maintain accurate records/liliMonitor schedules and ensure documentation is complete/li/ulh3Basic Requirements/h3ulliHigh School Diploma or equivalent/liliCustomer Service Experience/liliStrong phone and communication skills/liliHighly organized with the ability to prioritize tasks/liliProficiency with Microsoft Office/liliAbility to work independently and as part of a team/li/ulh3Hours/h3ulliFull time/liliMonday through Friday 8am

5pm/liliBased at Paul Davis office/liliOccasional after-hours availability may be required during emergency situations./li/ulh3Why Join Paul Davis?/h3ulliMeaningful work helping people recover from unexpected property damage/liliSupportive team environment/liliOpportunities for professional growth/liliCompetitive compensation based on experience/li/ulpIf you enjoy helping people, communicating clearly, and being part of a team that makes a difference, we would love to hear from you. Paul Davis Restoration is an Equal Opportunity Employer and proudly supports Veterans. Compensation: $18.00 - $22.00 per hour/ppSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada./ppWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do./ph3Our Vision/h3pTo Provide Extraordinary Care While Serving People In Their Time Of Need./ph3Our Values/h3pDeliver What You Promise/ppRespect The Individual/ppHave Pride In What You Do/ppPractice Continuous Improvement/ph3Our Mission/h3pTo provide opportunities for great people to deliver Best in Class results/p/div