Insurance Customer service rep, Hayward

Diego Nunez-Farmers Insurance Agency Insurance Customer service rep Job Overview The Customer Service Representative (CSR) is responsible for delivering exceptional service to clients by assisting with policy inquiries, processing changes, and supporting the agency’s sales and retention efforts. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environmen Salary Range: $20.00 - $30.00 per hour Benefits Hourly Base Salary Commission Bonus Opportunities Paid Time Off (PTO) Retirement Plan Mon-Fri Schedule Hands on Training Requirements Previous customer service experience (insurance experience preferred) Active Property&Casualty license (or willingness to obtain) Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to multitask and prioritize workload effectively Proficiency in Microsoft Office and agency management systems Bilingual (English/Spanish) is a plus Responsibilities Key Responsibilities Provide prompt, professional, and courteous service to clients via phone, email, and in person Assist clients with policy changes, billing questions, coverage explanations, and claims support Process endorsements, renewals, certificates of insurance, and other policy-related requests Review policies for accuracy and completeness Follow up on pending transactions and client requests to ensure timely resolution Support producers/agents with quoting and cross-selling insurance products (Auto, Home, Life, Commercial, etc.) Maintain accurate and up-to-date client records in the agency management system Assist in retention efforts by addressing client concerns and improving overall customer experience As your local Farmers® agent in Hayward, CA, I help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage optionswhether that's auto, home, renters, business insurance and more