Service Advisor, San Jacinto

Job Type Full-time Description As a Toyota Service Advisor , your role involves being the primary point of contact for all automotive service and repair matters.
Here are the key responsibilities: Customer Interaction : Greet customers and assess their service needs.
Listen carefully to customer problems and concerns.
Set and manage expectations regarding service delivery.
Service Coordination : Arrange appropriate service and repairs based on customer requests.
Estimate costs and completion time for repairs.
Verify insurance information.
Conduct inspections and test drives.
Additional Services : Recommend additional services based on customer needs.
Provide detailed explanations of necessary repairs and cost estimates.
Obtain approval from customers for additional work.
Customer Satisfaction : Ensure prompt, courteous, and effective service.
Communicate with customers about the status of their vehicle repairs.
Requirements To become a Toyota Service Advisor , you'll need a combination of qualifications and skills.
Here's what you should aim for: Education and Certification : A high school diploma or GED is typically required.
Vocational training in automotive technology or an associate degree with a focus on service operations.
ASE certification preferred Minimum 1 year service advisor experience Mechanical Knowledge : Develop a thorough understanding of auto repair and maintenance.
Familiarity with Toyota systems and process Customer Service Skills : Strong communication skills are essential.
Be client-oriented, organized, and attentive to detail.
Prioritize customer satisfaction and effective service delivery.
Sales and Computer Proficiency : Basic computer skills are necessary for managing service records and communicating with customers.
Salary Description $*****- $******/year