Customer Support Clerk, Bangor

Customer Support Clerk

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector. We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.WHAT YOU'LL DO: As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to: In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries. Tax Account Processing: Process tax forms&post payments to proper accounts Efficient Work: Complete all tasks in a timely manner while meeting company standards DETAILS + WORK ENVIRONMENT: Start date: ASAP! Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm Location: On-site in our Bangor, PA office Initial training: ~4-6 months fully in officeFlexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required PAY + BENEFITS: Pay Rate: $ 14.00/hour + monthly incentive opportunities Medical, Dental, Vision&Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA&HSA Options Travel Insurance Business casual work environment Requirements High School Diploma or equivalent 0 - 6 months related experience and/or training Ability to manage difficult or emotional customer situations Strong attention to detail with high levels of accuracy Situation analysis and problem-solving skillsAbility to sit for long periods of time Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.