Telecommunication Operator - Info Exchange Center (Call-In, …, Aiea

About Us

The Queen's Health System was Founded in 1859 by Queen Emma and King Kamehameha IV to address health care needs of the people of Hawai'i during a time when epidemics plagued the island of O'ahu. The Queen's Health System is committed to delivering high-quality, compassionate care when and where it is needed. Our top priority is the health, safety, and wellness of the people of Hawai'i.

Queen's has become the health care leader throughout Hawai'i and the Pacific Basin, delivering comprehensive health care services and programs to Native Hawaiians and all people of Hawai'i.

E Komo Mai! Join us as we continue to fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

Organizational Commendations

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Level I Trauma Center:

As the state's designated trauma facility,The Queen's Medical Center (Honolulu) is reverified as a Level 1 Trauma Center by the American College of Surgeons.

Magnet® Recognition

- The Queen's Medical Center is the first and only hospital in Hawaii to achieve Magnet® recognition from the American Nurses Credentialing Center.

Nationally recognized healthcare organization:

The Queen's Medical Center (Honolulu campus) has been recognized as the top hospital in Hawai'i for the 2023-2024 Best Hospitals rankings and ratings. Moloka'i General Hospital has also been named one of the top 20 critical access hospitals (CAHs) for quality in the country by the Chartis Center for Rural Health for Best Practice in Quality.

Employee-centered:

Queen's offers a generous compensation and benefits package that includes a pension plan and a 401(k) program with an employer match. Relocation package may be applicable.

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:• Provides rapid, accurate and courteous handling of telephone calls, paging, FAX messages, emergency communications, CCTV programming, patient calls to the nurses, alarm lines and Fire Management Systems operations.

II. TYPICAL PHYSICAL DEMANDS:• Essential: sitting, finger dexterity, seeing, hearing, speaking; lifting usual weight of 1/2 pound up to 2 pounds; pushing/pulling, carrying usual weight of 1/2 pound up to 3 pounds; reaching at and above shoulder level, repetitive arm/hand motions; frequent gripping of an object.• Frequent: twisting body and reaching below shoulder level. • Operates operator console, computer, telephone, pneumatic tube system.

III. TYPICAL WORKING CONDITIONS:• Not substantially subjected to adverse environmental conditions. • Work environment sometimes stressful due to handling of emergency calls.

IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE:• High School diploma preferred.

B. EXPERIENCE:• One (1) year telecommunications experience. • Demonstrated ability to speak, read, write and understand English.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

Your Health. Our Legacy

Our Mission:

To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

Our Values: C ompassion guides our actions A loha inspires us in all that we do R espect and understanding are essential for the dignity of all E xcellence is our quest