Video Monitoring Agent, Houston

Job Description

Job Description

The Company Global Axiom, located in Farmington Hills, Michigan, has over 15 years of experience providing technology solutions that focus on helping businesses. Our focus is to strategize, optimize, and implement innovative technologies to maximize efficiency and return on investment in all communication ventures for today’s leading markets. Our work with multiple retailers includes point of sale, telecom, network, security, wireless, and

cabling/electrical,

among other services.

The Video Monitoring Agent– Level 1 Position: Global Axiom’s 24-hour Central Station in Houston, TX, is hiring a Video Monitoring Agent – Level 1 to join its growing team. The Video Monitoring Agent is responsible for providing security and loss prevention services for Global Axiom’s clients through the utilizationof live remote audio, video, and alarm monitoring technologies.

The Video Monitoring Agent will perform a variety of tasks, including, but are not limited to, responding to incidents appropriately which may include police, fire and medical dispatch as required, viewing live and recorded video to verify causes of alarm activation, initiating direct communication through remote audio engagement during high stress and crisis situations, and completing incident reporting and documentation as needed.

This position operates in a 24/7, 365 days a year, shift work environment so candidate’s must be open to working the 10pm-6am shift and weekends as necessary.

Preferred Experience, Skills&Abilities of the Video Monitoring Agent– Level 1: Associate’s degree or 2 years of college equivalent coursework in Loss Prevention/Law Enforcement preferred Experience in loss prevention, law enforcement, security, alarm/video monitoring, or police dispatch preferred Ability to operate in high-stress or conflict situationsSense of urgency and ability to think proactively Strong computer skills and ability to type a minimum of 30 WPM Must be able to work a flexible shift, which may include nights and weekends

Compensation, Benefits, and Structure of the Video Monitoring Agent– Level 1: The position is permanent, and either full-time or part-time depending on the candidate’s preference, with a competitive hourly wage structure based on skills and experience. If hired in a full-time capacity, the Company also provides a generous benefits package including health insurance, paid time off, and 401k.

The Recruitment Process for the Video Monitoring Agent– Level 1: The recruiting process is designed to ensure that we make the right hire for this critical position and will include a combination of phone and in-person interviews, candidate assessments, a pre-employment background check, and drug test.

Global Axiom is an Equal Opportunity Employer!