Assistant Call Center Manager, Huntington Beach

Description:
We are seeking a motivated and organized Assistant Manager to support daily operations, supervise staff, and help ensure excellent customer service and team performance.
The Assistant Manager works closely with the Manager to maintain operational efficiency, achieve business goals, and create a positive work environment.
Key Responsibilities
Assist in overseeing daily business operations
Supervise, develop and support team members
Help manage employee schedules and shift coverage
Monitor customer service standards and resolve customer concerns
Support hiring, onboarding, and performance management processes
Ensure compliance with company policies and safety procedures
Prepare reports and communicate updates to management
Help drive sales, productivity, and team performance goals
Opening and closing of the department / building on an as needed basis
Step in for the Manager when needed
Requirements:
Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred
Previous supervisory or leadership experience preferred
Strong communication and interpersonal skills
Excellent organizational and problem-solving abilities
Ability to multitask
Proficiency with basic computer systems and software
Flexible schedule, availability to work evenings, and Saturday and Sunday shifts are a must
Skills
Leadership and team management
Customer service
Conflict resolution
Time management
Decision-making
Attention to detail
Strong commitment to customer service excellence
Good / clear phone voice
Must have proficiency with Microsoft Office, Word and Excel
Compensation & Benefits
Competitive salary - 70,304 annually
Health and wellness benefits
Paid time off
Opportunities for advancement
Compensation details:
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