Call Center Specialist, Huntsville

Call Center Specialist
Job Category: Support Services Requisition Number: CALLC******
Posted: March 13, ****
Location: Huntsville, AL *****, USA
Job Details
Primary Responsibilities/Requirements:
Answer a high volume of incoming phone calls to the call center in a timely manner
Direct calls appropriately by transferring and or taking detailed messages
Schedule appointments according to physician profiles
Some insurance/billing experience, however not a requirement
Ability to communicate professionally, both oral and written for clear, legible messages
Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
Assist with any other task assigned
Must also possess:
Ability to work under pressure in fast-paced environments
Outstanding organizational, verbal and writing skills
Independent and highly motivated
Initiative and self-discipline
Proven positive, "teamwork" attitude in work history
Genuine desire to assist and help others
Expertise in customer service
Strong communications, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Adaptability and flexibility
Troubleshooting skills, find solutions to issues and address concerns
Computer literacy
Comprehensive knowledge of company, services, medical terminology and scheduling preferences
Physical Demands:
Must be able to use arms, hands, and fingers skillfully
Position requires prolonged sitting (90% of day).
Must be agile and able to work efficiently in space limited areas
Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
Consistently work at a productive pace
Must readily adapt to frequent schedule changes
Qualifications
Experience:
Preferred: 1 year: Customer service experience preferred.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.