Intuit Customer Service, Atlanta

Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit TurboTax for the tax season .
Agents will serve customers by providing product and service information and resolving product and service issues.
Customer Service Representative Job Duties: Interact with TurboTax customers via phone, focusing on tax-related questions, data entry, and navigation.
Research, analyze, and determine an appropriate course of action for TurboTax customers.
Be a positive representative for Intuit and the TurboTax product; take a caring and empathetic approach to customer interactions.
Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
Act as a technical resource when assisting customers to resolve problems with devices and equipment.
Provide support via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications: 1 year of customer service call center, retail, or helpdesk experience.
Excellent technical and customer service skills – passion for providing the BEST customer experience.
Extensive experience with Windows OS, web browsing, email, and various software applications.
Ability to efficiently navigate through menus and options on desktop devices while describing those actions verbally to the customer.
Excellent written and verbal communication skills and good phone etiquette (clear, crisp speech).
Strong active listening skills to accurately paraphrase customer conversations.
Ability to begin servicing the program immediately after certification and meet the minimum service interval requirement for 90 days thereafter.
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