Federal Financial Customer Service Rep, Atlanta

Customer Service Representative
Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients.
We are committed to delivering exceptional service while fostering a supportive, people-first work environment.
$*****/hour base pay
$5.55/hour Health & Welfare stipend
We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences.
In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.
This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps.
Important: At the end of the application, you'll see a screen titled "Digital Interview."
Please wait a moment for the purple link to loadthis will take you to the required assessments.
These must be completed from a computer or laptop.
Assessments must be completed before moving forward in the process.
We are building a talent pipeline of interested candidates and will prioritize contacting individuals in this group when future opportunities become available.
Qualifications
High School Diploma or GED (verification required)
U.S. Citizenship or minimum of 3 years permanent residency
Prior call center or customer service experience (preferred)
Strong communication and multitasking skills
Basic computer proficiency (multiple systems/tabs)
Ability to sit for extended periods
Ability to pass pre-employment testing, drug screen, and background investigation
Work-From-Home Requirements
Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
Minimum speeds: 50 Mbps download / 15 Mbps upload
Hotspots, satellite, or wireless internet are not permitted
Critical Requirement: Background Investigation Process:
Due to the nature of the work and client, this position requires completion of a strict, multi-step security clearance process, which is significantly more detailed and demanding than a standard background check.
What to Expect Throughout the Process
A comprehensive investigation covering up to 10 years of: Employment history, Residential history, Education history
Submission of complete and highly accurate resume
Up to 10 non-family personal references, including full contact details
Extensive documentation requirements, including: Birth certificate or passport, Two valid forms of ID, Detailed job history with exact dates
Important Considerations
Accuracy is critical incomplete or inconsistent information may disqualify your application
The process is time-intensive (typically 68+ weeks) and may involve follow-ups or additional verification
Candidates must be prepared to actively participate and respond promptly throughout the process
Candidates cannot start employment until fully cleared by the client
Travel Requirement
In-person attendance is required for fingerprinting and security processing at the client location
Travel will be to:
Dallas, TX or
Atlanta, GA
Final Consideration
This role supports a highly regulated program, and the clearance process is one of the most critical and demanding parts of employment.
Candidates should only apply if they are confident in their ability to meet the documentation, accuracy, and time commitment requirements.
Responsibilities
Provide professional, high-quality customer service on inbound and outbound calls
Accurately document and update customer information in internal systems
Verify and correct customer data as needed
Actively listen and provide clear, helpful solutions
Conduct outbound calls for surveys or client-specific outreach
Meet schedule adherence and performance expectations
Use performance data to continuously improve service delivery
Senture, a TP company is home to a global family with people from various backgrounds and lifestyles.
We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.