Customer Service Representative I, Noblesville

divh2Primary Care Facility Support Role/h2pSchedule:/ppRotating schedule of three 12-hour shifts per week (Onsite).
Shift times may include 7:45 AM8:15 PM or 7:15 AM6:45 PM (Saturday Sunday shifts).
Must be available to work weekends and holidays.
/ppPosition Overview:/ppThis role supports a primary care facility located on the north side of Indianapolis.
The office operates seven days a week and requires someone who excels in a fast-paced environment and is comfortable navigating evolving and unexpected challenges.
The ideal candidate is patient focused, adaptable, and committed to delivering compassionate, high-quality service.
/ppTop Responsibilities:/pulliProvide compassionate and empathetic care to patients/liliClearly explain processes, procedures, and next steps to patients/liliApply strong problem-solving skills to address patient needs/liliFollow detailed and stringent clinical and administrative protocols/liliRespond to patient inquiries by phone and email/liliDetermine appropriate solutions while adhering to organizational guidelines/liliCoordinate issue resolution with other departments as needed/liliCollect and enter patient demographic and billing information/liliAssist with scheduling and database updates/li/ulpTop Skills for Success:/pulliStrong teamwork and collaboration abilities/liliCritical thinking and sound judgment/liliExceptional attention to detail/liliAbility to remain calm and effective in a fast-paced setting/liliHealthcare experience strongly preferred/liliCustomer service experience (especially in high volume/fast-paced settings)/liliMedical office, or insurance experience is a plus/lipQualifications:/pulliHigh School Diploma or GED required/liliNo experience required (training provided)/liliKnowledge of medical terminology or medical coding preferred/liliAbility to type 30+ words per minute/liliBasic working knowledge of computers and ability to navigate multiple systems/li/ul/ul/div