Customer Service Representative, Atlanta

Customer Service Representative
Headquartered in Atlanta, Georgia and founded in ****, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries.
With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines.
PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO) business model.
Our Customer Service Representative position is a terrific opportunity to support Sales for a dynamic, fast paced, entrepreneurial company.
Ideal candidates will enjoy and have experience relevant to:
Sales support functions
Phone based customer support
Computer based order processing
Complex product lists
Inventory management
Receiving and resolving customer questions and concerns
Maintaining customer database and history
Producing reports
Qualified candidates will offer a wide range of skills and experience to include:
3-5 years in customer service roles
Previous sales support experience with direct customer contact
Managing support for multiple people with competing deadlines
Excellent written and verbal communication
Strong listening skills with excellent organizational and analytical problem-solving skills
Computer savvy Word, Excel, Outlook, SAP type programs
Ability to motivate teams and simultaneously manage several projects
Engaging and professional presentation
Organized, focused, and team oriented
We offer competitive pay, and a comprehensive benefits package designed to support your well-being and work-life balance.
Full-time associates are eligible for health benefits starting the first of the month after 30 days of employment.
Our benefits include four medical plans, two dental plans, vision coverage, company-paid life insurance, voluntary life insurance, short- and long-term disability, flex spending accounts, and telemedicine services.
In addition, you'll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year-end, 9 paid holidays, and a 401(k) plan with company match contributions.
If you're a qualified candidate with a strong drive, work ethic, and commitment to excellence, we encourage you to apply today.
Visit and select the Careers tab at the bottom of the page to get started!
EOE/Vets/Disabled
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.