Patient Account Representative - Entry Level, Atlanta

Job Title
Responsible for a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; reviews account status and initiates collection.
Essential Functions
Identifies accounts with balances as patient responsibility
Review account, and follow-up to retrieve missing account information
Answers patient inquiries regarding; services rendered on account, insurance guidelines, and outstanding balances
Contacts responsible party to resolve delinquent accounts; Assists patients in setting up payment plans, and monitors adherence to plans by responsible party
Submit and post payments to the EMR system ensures that all payments are posted timely and accurately
Responds timely to emails and letter correspondence from patients
Performs other duties as assigned
Qualifications Required
Prefer experience in medical collections experience but not required
Ability to respond to questions in a tactful and professional manner
Ability to make basic numerical calculations
Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word Duties require professional verbal and written communication skills
Problem solving skills
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
Ability to work independently or with a team
Professional appearance
Positive attitude
Minimum Required Education/Training
High School graduate or equivalent required