Customer Service Representative I, Texas

We are looking for a Customer Service Representative to join the team at a busy Title Insurance company in Irving. The ideal candidate is reliable, professional, and customer-focused, with strong communication skills and a passion for helping others.

Responsibilities:

Answer routine questions from clients, lenders, and internal teams.

Resolve or escalate customer issues in a timely and professional manner.

Follow company procedures and service guidelines.

Communicate clearly and effectively with team members and clients.

Manage multiple tasks and cases while maintaining accuracy and organization.

Document customer interactions and process information correctly.

Support team goals by providing high-quality customer service.

Requirements:

2+ years of customer service or related experience.

Strong verbal and written communication skills.

Good listening skills and the ability to remain calm under pressure.

Problem-solving and critical thinking abilities.

Comfortable using CRM software, email, and basic office tools.

Typing and data entry skills with attention to detail.

Ability to manage multiple cases and stay organized in a fast-paced environment.

Preferred Skills:

Basic knowledge of mortgage and title terms (e.g., escrow, interest rates).

Familiarity with the mortgage process (e.g., underwriting, closing).

Education:

High school diploma required; Bachelor's degree preferred.