Assistant Front Office Manager, Irving

Assistant Front Office Manager
Texican Court - Irving, TX *****
Description
JOB SUMMARY - Day to day guest services operations including front desk, PBX, front drive and valet parking.
Ensuring all staff are properly trained and adhering to service standards and ensuring information is communicated to operations staff in timely and effective manner to ensure guest satisfaction.
Serve as point of contact for all other departments needing to relay information to the front office.
Act as manager on duty when required.
DUTIES & FUNCTIONS:
Essential:
Perform daily walkthroughs and inspections of the property and of guest rooms
Ensure all front office associates are complying with the meal and rest period policy
Walk the property daily and report maintenance issues to the appropriate department
Act as a liaison to sales and catering group contacts when sales and catering associates are unavailable
Ensure registration cards are completed
Ensure all needed reports are run
Continued training done with all associates
Communicate with all department managers on continuing basis.
Especially the communication with night audit each evening/morning
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
Be very familiar with the hotel computer system for training maintenance and trouble shooting
Complete weekly supply inventories to ensure adequate pars of such
Complete rate discrepancy report and make needed changes
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.
Prepare group information sheets
Complete check-out with balance report
Complete credit check daily
Adhere to all systems & controls of the front office and appropriate areas of responsibilities
Assure knowledge and training of marketing programs of company and hotel