Mortgage Customer Service Agent, Irving

Mortgage Customer Service Agent

Your strong knowledge of mortgage customer service and collaboration skills will set you up for success. You will be the primary point of contact for BOKF's mortgage loan customers. You will receive customer contact inquires via the inbound phone system. The calls include inquires related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements and other inquiries regarding current mortgage loans.The Mortgage Customer Service Agent is the primary point of contact for BOKF's mortgage loan customers. Responsible for receiving customer contact inquiries via the inbound phone system. The calls routed to Customer Service are inquiries related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements, and all other inquiries regarding current mortgage loans. This requires working knowledge of all areas related to mortgage loan servicing. Agents are expected to have professional telephone etiquette and ability to multi-task while on call in order to resolve complex problems relating to the above areas. Agents are expected to handle 80 to 100 calls per day. This position has established performance standards and goals consistent with inbound call center key performance indicators.Each team member is responsible for their set of daily tasks, but all work together to ensure the day's work is completed. They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients. We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability.You will often work under difficult and/or stressful circumstances and be able to maintain high level of control and professionalism while objectively dealing with customers' requests. You will maintain effective cooperative working relationships with peers and departments. You will be given the tools you need to succeed and support our customers while making a direct impact every day. You will work closely with your team and manager to develop solutions for customers' requests.Education&Experience Requirements: This level of knowledge is normally acquired through completion of high school and 2-3 years of relevant experience or equivalent combination of education and experience. Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.Top 3 reasons to apply: Empowered employees, Award-winning culture, Community commitment BOK Financial Corporation Group adheres to state specific pay transparency requirements. In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline. Base salary range explanation: The base salary range represents an average range for this position. Actual offers to be determined based on the candidate's qualifications, skills, experience and education. See job details for salary range and bonus type. Benefits: BOK Financial Corporation Group offers industry-leading benefits addressing your complete physical, financial and emotional health.About BOK Financial Corporation: For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we've grown into a diversified financial services company that serves consumers, small businesses and international corporationsand everything in between. Facts: Operations focused in an eight-state footprint, 5,000 team members, $49.7 billion in assets, $114.6 billion in assets under management and administration, $8 million donated to local nonprofits in 2024, 59,000+ volunteer hours by our employees in 2024.