Paramedic Operations Supervisor, New York

Job Description:

Position:  Paramedic Operations Supervisor

Location:  Bay Shore, NY 

 

Starting Ray: $35/hr. and up, based on years of experience

 

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.

Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area

 

QUALIFICATIONS
Experience:
• EMS Field Experience
• Field Training officer experience, Instructor experience or past supervisory experience
• Experience as a SSC or EMD

Education:

• High School Diploma or equivalent (GED)
• Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study

Credentials/Licenses:
• Current Paramedic certification/all other required certifications
• Driving policy in compliance with AMR policy regarding insurability 

 

ESSENTIAL FUNCTIONS/DUTIES

KEY RESPONSIBILITIES

Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
Coordinate operations during times of disaster
Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction

Assist Paramedics with in-field clinical experiences on critical care devices: Ventilator, IABP, Impella, etc. (paramedic only)

Ensure ALS equipment is in good working and available to field Paramedics

Ensure medications are stocked to par levels and in date on a monthly basis at minimum.

 Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding  appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.

Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts

 Function as a crew Paramedic or EMT as required

Assist Paramedics in completing sign out and sign in of Controlled Substances sub-stock kits.

Provide support and assistance to the field personnel to help them achieve maximum performance

Provide daily direction and clarity of expectations to field personnel

Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns

Coach employees to perform at their highest levels and provide performance feedback

Assist employees in career planning

Provide support to crews by acquiring needed resources

Participate in the resolution of union or non-union grievances and administer the disciplinary process

Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues

Partner with human resources to ensure the availability of employee counseling as necessary

Identify needs and support continuous improvement in employee development through training.

Participate in orientation of new employees

Administer company policies and procedures, as well as employment law in a consistent manner

Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities

Participate in community service to enhance the image of the company Identify customer processes that lead to enhancements of service

Supervise the daily operations of the field

Collect paperwork and generate reports for management

Assist crews in stocking trucks/units

Ensure unit readiness by managing the fleet and materials

Reinforce importance of complete, accurate, and timely completion of run reports

Perform other duties as assigned

 

EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

More Information about this Job:
Check out our careers site to learn more about our benefit options.