Customer Service Representative, Mississippi

Job Description

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative is tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business.

Duties and Responsibilities:

Data entry and accuracy being measured for orders into Oracle

Scheduling/delivery coordinating for multiple plant sites

Product knowledge, answering questions for customer support

Responsible for claims & account reconciliation and transactions

Responsible for timely communication back to appropriate function

Accepting inbound calls to assist with basic customer needs

Liaison for manufacturing and customer

Learning designated commercial/industrial product line

Quoting to assist Outside Sales