Customer Support Representative - Entry Level, United States

At General Packaging Corporation, we believe exceptional customer support is the cornerstone of our success. We are seeking a motivated and enthusiastic Customer Support Representative to join our team. This entry-level position offers an exciting opportunity to develop your communication skills, gain valuable industry knowledge, and contribute directly to delivering outstanding service to our customers.

As a key member of our customer support team, you will be the first point of contact for inquiries, helping to resolve issues efficiently and ensuring a positive experience for every customer.

Key Objectives

• Provide timely and accurate assistance to customers via phone, email, and chat.
• Resolve customer concerns with professionalism and empathy.
• Collaborate with internal teams to ensure customer satisfaction and smooth order processing.
• Contribute to continuous improvement of customer service processes.

Responsibilities

• Respond promptly to customer inquiries and requests through multiple communication channels.
• Identify customer needs and offer appropriate solutions or escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Assist with order tracking, returns, and basic troubleshooting related to packaging products.
• Support team members by sharing knowledge and participating in training sessions.
• Follow company policies and procedures to ensure compliance and quality standards.

Requirements

• High school diploma or equivalent; some college coursework preferred.
• Strong verbal and written communication skills.
• Ability to listen actively and demonstrate empathy toward customers.
• Basic computer proficiency, including familiarity with Microsoft Office and CRM software.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous customer service experience is a plus but not required.

Benefits

• Comprehensive training and professional development opportunities.
• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Supportive and inclusive workplace culture.