Lead Full-Time Dock Worker / Customer Service Representative, Jackson

Lead Dock Worker/Customer Service Representative
As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, manage rate quotes or freight charges and appointments or special requests.
Complete pre and post trip inspections on all dock equipment
Properly document all freight control processes
Participate in Dayton Freight's training and improvement programs
Be available for irregular work schedules, alternating work shifts and/or assignments
Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual
Dispatch P&D Drivers
Plan Outbound Dock setup
Manage W&R process
OS&D checks, reports, and inspections
Receive, control and enter incoming claims
Manage incoming customer/internal emails and mail
Manage and coordinate weekly claim payment reports with payables
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
Ability to remain stationary for up to 90% of his/her shift
Ability to ascend to and descend from a forklift, as needed
Ability to perform essential functions of the role on a concrete floor that may become slippery when wet
Ability to perform essential functions of the role while exposed to varying outside temperatures
This position requires the ability to perform routine physical tasks associated with dock and inspection operations, including ascending and descending from forklifts, operating forklifts and handling freight and related equipment.
Duties may involve standing, walking, lifting, carrying, pushing, pulling, bending, reaching, climbing, and entering trailers, with regular use of scanners and computer systems.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stable and growing organization
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
18 years of age
Basic math skills
Fluent in English
Able to pass a drug screen