Remote Insurance Customer Service Representative (Unlicensed), Jackson

Remote Insurance Customer Service Representative (Unlicensed) MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are hiring customer services agents who are positive and genuinely enjoy helping others.
In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services, and help find best solutions to meet their personal financial needs.
This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed.
We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks
Accurately document and process customer orders in appropriate systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
What You Can Expect from MCI
Paid Time Off Earn PTO and paid holidays to take the time you need.
Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location.
Retirement Savings Secure your future with retirement savings programs, where available.
Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance Access life insurance options to safeguard your loved ones.
Supplemental Insurance Accident and critical illness insurance
Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training Learn new skills while earning a paycheck.
Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code Be comfortable while you work.
MCI is an equal opportunities employer and welcomes applications from diverse candidates.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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