Seasonal Customer Support Representative - Remote - …, United States

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Please note: This employer is accepting applications in anticipation of seasonal roles with upcoming hire dates starting in August 2026. Interviews will start in May , up until roles are filled. Over 100 openings are expected! This role is remote, with the following locations excluded: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Vermont, Washington. As a Customer Service Agent, you’ll be a vital advocate for Medicare-eligible retirees, guiding them toward the health plans they need. You’ll manage high-energy outbound and inbound communication, ensuring every senior receives the support they deserve. If you have 1 years of call center experience and a heart for service, you can do this all from the comfort of your 100% remote home office! Day in the Life Making outbound and inbound service calls from existing members Addressing questions about their plans, resolving issues between the carrier and member, and providing information about our complimentary services Working with customers who have or do not have an enrollment account Confirm, schedule, and reschedule participants' appointments with advisors Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits included in their plans. Answer inbound calls about the status of an application or general customer inquiries Identify and resolve member issues efficiently and effectively, ensuring a positive experience via email, phone, and chat. Assist members with questions related to their current plan, explain the benefits included intheir plan, and how to use them. Accurately use the script on screen and tools provided to help find client information, answer questions about our members’ plan, and efficiently document notes and the outcome of the interaction. Perform other duties as assigned LI-Remote Interviews Begin: May 2026 Keep an eye on your email inbox for updates once your application is submitted! Start Dates: Mid-August through Mid-September Seasonal positions are anticipated to end in December 2026 Training: Approximately 2-3 weeks Pay Rate: Training: $16/hour Production: $18/hour Level Up Your Career - From Seasonal Role to Long-Term Opportunity! Ready to turn your fall role into your next big career move? Complete your Seasonal Customer Service journey with us (September–December) and unlock a powerful next step in Q1.