Customer Service Representative, Jacksonville

Customer Service Representative – Hiring ASAP
? Ready to Make an Impact from Day One?
If you thrive in a fast-paced environment, love building relationships, and take pride in delivering outstanding customer experiences — this role is for you.
We are
actively hiring a Customer Service Representative
to join a collaborative, high-energy team.
This position plays a critical role in supporting distributors, sales teams, and end-users while ensuring accuracy, efficiency, and satisfaction across every interaction.
Interviews are happening now and we are looking to start someone ASAP.
?? What You'll Do
As the primary point of contact, you'll be the voice and problem-solver customers rely on:
Serve as the main liaison for distributors, end-users, sales representatives, and vendors
Guide inbound and outbound calls to resolution with professionalism and efficiency
Educate customers on product features, benefits, and terminology to support satisfaction and sales
Monitor order entry, order status, and shipment schedules to ensure on-time delivery
Coordinate freight quote requests and communicate with Logistics and Purchasing teams
Open and maintain customer accounts in Salesforce and SAGE
Track and follow up on drop-ship orders and open cases
Resolve product or service issues from start to finish — quickly and accurately
Maintain pricing and product information spreadsheets to support sales and service teams
Identify trends in customer satisfaction and communicate insights to leadership
Process incoming sales leads and route them appropriately
Submit freight claims and supporting documentation when needed
Conduct in-person trainings and presentations to stay current on product knowledge
Log all customer communications and activities in Salesforce
?? What We're Looking For
High school diploma or equivalent required (some college preferred)
Strong experience with
Microsoft Office
(Excel, Word, Outlook, PowerPoint)
Prior experience using
Salesforce and SAGE
preferred
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Ability to manage multiple priorities and deadlines independently
Customer-focused mindset with a team-oriented attitude
?? Why You'll Love This Role
Immediate hiring
— start quickly
Be a key contributor in a growing, customer-focused team
Hands-on role with variety and daily interaction
Opportunity to build long-term professional relationships
Fast-paced environment where your work truly matters
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law