Customer Service Representative, Jacksonville

Customer Service Representative

We're looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you'll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.What You'll Do

Respond to customer service inquiries by phone and email in a timely and professional manner Process and track customer orders accurately Assist with invoicing, billing questions, and order status updates Coordinate with sales, operations, and logistics teams to ensure timely delivery Resolve customer concerns and escalate issues when neededMaintain accurate customer records in company systems Support general administrative tasks as needed What We're Looking For

High school diploma or equivalent (college preferred) Customer service or administrative experience Strong communication and problem-solving skills Ability to multitask and stay organized in a fast-paced environment Experience with Microsoft Office; CRM experience is a plus Why Join Us

Competitive pay Schedule: Monday- Friday Comprehensive benefits package: medical, dental, and life insurance 401(k) with company match Generous PTO and sick time Team-focused, customer-driven environment Opportunities to grow and develop your skills Supportive leadership and training