Technical Support Representative - Part-Time, Hilliard

MICRO CENTER is the nation’s leading computer and electronics bigâbox retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service. At MicroCenter, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating longâterm customer relationships and cultivating a workplace where associates are supported, empowered, and valued. We are seeking selfâmotivated, resultsâdriven PART-TIME TECHNICAL SUPPORT REPRESENTATIVES to join our team. In this role, you will contribute to a bestâinâclass customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. This position is ideal for individuals who thrive in a fastâpaced retail environment, enjoy continuous learning, and share our dedication to delivering outstanding service. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving salesthrough service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you! What You'll Do Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. Maintain a general understanding of current consumer electronic devices and technology. Identify customers’ needs, clarifyinformation, qualify issues, and offer solutions. Personalize support to improve customer satisfaction. Accurately document all customer contacts and enter them into the appropriate database. Develop and maintain effective working relationships to ensure teamwork. Meet personal/team goals. What We're Looking For High school diploma required; one year of experience in customer service or a related field preferred Strong listening, critical thinking, and problem-solving abilities Excellent verbal and written communication skills Accurate and efficient typing proficiency Ability to multitask effectively while managing priorities Flexible and adaptable when working with diverse customer needs and personalities Passion for technology, including computers&electronics is a definite plus - have fun at work with products you love! Benefits That Support Your Growth and WellâBeing At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes: Competitive Employee Discount , including our Friends&Family Discount Program Tuition Reimbursement and Education Savings Opportunities to support continuous learning Paid Time Off for regular associates to rest, recharge, and take care of what matters most 401(k) Retirement Plan with Company Match to help you plan for the future IndustryâLeading Vendor and Company Training to build your skills and product expertise Clear Career Growth and Advancement Opportunities across the organization Why Micro Center Our core promise is to take care of our associates and our customers . That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career. Micro Center is an Equal Opportunity Employer. appcast