Customer Service Representative - Property Management, Jacksonville

divh2Customer Service Representative

Property Management/h2pInvitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities home, but our shared values bind us together. Invitation Homes is a place where possibility lives./ppThe market teams include our Leasing, Property Management and Rehab, Turns

Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they cant refuse./ppYour Role on the Team/ppAs a Customer Service Representative

Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:/pulliAssisting residents in person or over the phone in a well-mannered and professional way/liliHandling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience/liliCompleting resident welcome calls and emails to help ensure a seamless move-in experience/liliAssisting in processing Public Housing Agency applications and communicating with the Housing Authority/liliPerforming outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations/liliReviewing and working through all action items on applicable task list/li/ulpYour Experience Includes/pulliHigh school or GED/liliProven experience in Property Management administration or customer service/liliIntermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful/liliProfessional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor/li/ulpWhy Us/ppWe stand for flexibility, opportunity, and a home that people can make their own. Its as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isnt just a workplace but a possibility place. We offer each new associate:/pulliCompetitive pay and an annual bonus program for all associates/liliGenerous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays/lili401k with matching company contributions/liliAwesome work environment with casual dress/liliTeam events and gatherings/liliEmployee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation./li/ulpBuild a foundation here and apply today!/ph2Salary Range/h2pThe salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individuals skills, experience, qualifications, location, and applicable employment laws./ph2Compensation and Benefits/h2pTo attract and retain top talent, were pleased to offer competitive compensation and benefits, including:/pulliAnnual bonus program/liliHealth, dental, vision, and life insurance/liliLong-term and short-term disability insurance/liliGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays/lili401(k) with company matching contributions/liliAwesome work environment with casual dress/liliTeam events and gatherings (Pre- and Post-Covid)/li/ulpInvitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at ./p/div