Customer Support Representative, Jacksonville

divh2Customer Support Representative/h2pThe Customer Support Representative is responsible for handling incoming client and vendor account questions for either a dedicated assigned set of clients or any current clients utilizing our products and services. Resolving service issues, requests, and other issues through follow up with vendors and clients, and documenting interactions within our proprietary systems./ppstrongPRINCIPAL RESPONSIBILITIES AND DUTIES:/strong/pulliResponds to incoming service related issues and questions: ulliProvides clients answers to waste service plan and general account questions./liliResolves waste service issues (e.g. missed pickups)./liliManages service requests (e.g. ordering pull and return on a compactor)./liliCoordinates temporary service needs (e.g. bulk/appliance pickups)./liliTroubleshoots equipment performance issues./li/ul/liliWorks collaboratively with waste hauling vendors: ulliCoordinates prompt, accurate response to service orders./liliResolves service issues (e.g. property damage, equipment damage)./liliSends cancellation and LOA documentation as requested./liliRequests invoice and contract data as needed for onboarding and ongoing support of clients./li/ul/liliManages client support internal work activity report by ensuring all open issues and requests are resolved in time frame designated for each type./liliCompletes internal support activities as required: ulliExtracts and enter all client, site, and vendor data related to new and existing clients./liliUpdates service and contract information within internal systems./liliGathers market related data and update appropriate information within internal systems./li/ul/liliOther duties as assigned./li/ulpstrongSKILLS AND ABILITIES REQUIRED:/strong/pulliExcellent written and verbal communication skills./liliStrong organizational skills and ability to multi-task./liliProficiency in Microsoft Office suite./liliAble to work in a team-based environment./li/ulpstrongMINIMUM LEVEL OF PREPARATION AND TRAINING/strong/pulliHigh school diploma or equivalent required./liliOne year of customer service experience in a call center environment preferred./li/ulpCass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass was recently named as one of Americas best midsize companies by a leading publication and is part of the Russell 2000./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div