Customer Service Representative, Elkhorn

Customer Service Representative
Position Overview
We are seeking a reliable and customer-focused Customer Service Representative to join our team in Elkhorn, WI.
This role is responsible for delivering exceptional service to customers, handling inquiries, processing orders, and ensuring a positive customer experience from start to finish.
The ideal candidate is detail-oriented, professional, and thrives in a fast-paced environment.
Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and in person
Process customer orders accurately and efficiently in internal systems
Provide timely updates on order status, shipping, and product availability
Resolve customer concerns, complaints, or discrepancies with professionalism and urgency
Collaborate with internal departments (sales, production, shipping, and accounting) to ensure customer satisfaction
Maintain accurate records of customer interactions and transactions
Assist with billing questions, order adjustments, and returns as needed
Support team initiatives to improve customer service processes and efficiency
Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred
13 years of customer service or administrative experience
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Proficient in Microsoft Office (especially Outlook and Excel)
Ability to multitask and prioritize in a busy environment
Positive attitude with a strong commitment to customer satisfaction
Job Type & Location
This is a permanent position based out of Elkhorn, WI.
Pay and Benefits
The pay range for this position is $***** - $*****/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Elkhorn, WI.
Application Deadline
This position is anticipated to close on Jun 5, ****.