Operations Engineer, New Jersey

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

 

 

Job Title: Operations Engineer 

Location(s): Jersey City, NJ (Remote)

Role Summary:

We are seeking for several Operations Engineers who will effectively execute / manage support actions and requests for the migrated locally hosted apps at the sites to ensure reliability, continuity, user-experience and performance for the business end users.

Experience Level:

Operational experience with variety of application types built on various technologies.

Key Responsibilities:

Act as issue owner for related technical and functional issues for the concerned applications. Troubleshoot and resolve incidents, where needed in coordination with local support, key users, infrastructure or security teams and external partners.

Perform thorough root cause analysis and propose and implement structural fixes to prevent reoccurrence.

Escalate critical issues to a higher level, where necessary, ensuring swift resolution.

Define required metrics and steer on them to ensure continuity of the migrated locally hosted applications.

Identify user base and support needs to ensure appropriate operational management of the applications and align this with service delivery management.

Identify available vendor support and where needed adjust or extend the service to align to needs together with Service Delivery Management.

Complete and maintain the CMDB with the relevant information for concerned application scope.

Required Qualifications:

Operational experience with variety of application types and various technology stacks (SaaS, web applications, custom build solutions, COTS), preferably in an international / global context.

Analytical and structured approach.

Hands-on approach and entrepreneurial mindset to define pragmatic solutions based on needs and timing.

Strong communication skills and ability to interact with diverse communities across the organization.

 

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.