Software Support Engineering, New Jersey

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

 

Job Title: Software Support Engineering

Location(s): Jersey City NJ (Remote)

Required skills:

Software Engineering Experience 

Splunk

Dynatrace

Datadog

Grafana

Adobe Analytics

troubleshooting

OpenID Connect

SAML

Cloud technologies and AI/ML

Domain EXP - (Banking Domain)

Required Qualifications:

Bachelor’s degree in Computer Science, Software Engineering or equivalent verifiable experience

1+ years software engineering experience

1+ years working with identity access management systems

1+ years of experience with Cloud environments, preferably AWS

2+ years of technical support experience working with ServiceNow or other ITSM ticketing tools

2+ years of experience with monitoring tools such as Splunk, Dynatrace, Datadog, Grafana, Adobe Analytics or similar

Working knowledge of automation tools (like Jenkins, Data Dog, Terraform, PagerDuty, ServiceNow)

Experience supporting 99.999% availability against critical applications in production

Experience with On-Call support and War Room procedures.

Participates in production support on-call rotation, especially on the most complex issues

Effective communication skills to both technical and non-technical, globally distributed audiences

Proven self-starter and self-managed, with eagerness to learn new technologies

Maintains detailed and accurate records in workload management, asset management and administrative applications

Adheres to deadlines and SLAs

Assists management in identifying opportunities for process improvement within the department

Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment

Perform other duties and responsibilities as required, assigned, or requested

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.