Customer Service Representative- Sales, Parsons

Sales & Service Coordinator
Power Flame is a subsidiary of Astec a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing including industrial heating.
Our mission is to design and build the most innovative products for the industries we serve.
Leveraging innovative solutions and technologies, we serve customers all over the world.
The Sales & Service Coordinator is responsible for supporting the Sales department and Service department by providing required packets for customers and orders, scheduling service trips and managing training program obligations.
Deliverables & Responsibilities
Sales Support:
Compile and deliver As-Built folders to the plant
Create and send burner submittals to customers
Maintain burner manual and literature inventory
Cross Train as Receptionist for coverage during PTO.
Service Support:
Track training rosters and online registration/fees
Print certificates, name tags, and training materials as needed
Coordinate meals for training classes
Assist with quoting service trips/setting up service customers
Assist with Technical Support calls & requests
To be successful in this role, your experience and competencies are:
Associate degree from an accredited college or technical school preferred but not required with sufficient experience.
2+ years of experience in Sales/Customer Relations
Strong interpersonal and communication skills to gain acceptance of a product, service or idea.
Ability to effectively speak publicly and make presentations before groups.
Strong problem solving and analytical skills as well as math proficiency.
Ability to work well independently and as a team player while meeting the needs of internal and external customers.
Strong multitasking capability and organizational skills in a fast-paced environment
Time management skills are critical for scheduling, meeting customer needs, and meeting deadlines.
Desire to be proactive and create a positive experience for others.
Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, electronic filing
Ability to schedule travel plans and manage expenses pertaining to travel through Concur Travel and accounting department and travel policy requirements.
Supervisor and Leadership Expectations None
Our Culture and Values Employees that become part of Astec embody the values below throughout their work.
Continuous devotion to meeting the needs of our customers
Honesty and integrity in all aspects of business
Respect for all individuals
Preserving entrepreneurial spirit and innovation
Safety, quality and productivity as means to ensure success
Travel Requirements: None
Work Environment Office While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally manufacturing shop plant environment.
Duties include a typical office setting including extensive computer work, sitting or standing.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.