Mine Dispatcher, Juneau

Mine Dispatcher
Mine Dispatchers perform an integral role as the central communication contact for the mine.
Mine Dispatchers work with a variety of communication methods and computer software to assist Underground Operations and Supervisors in managing all daily shift tasks, tracking of operators, and ensuring equipment availability through continued communication with maintenance and support groups.
Dispatchers will provide support to the Mine during emergency events.
Mine dispatchers monitor traffic and equipment using video cameras, record data such as safety reports, and relay work orders and other messages to crews in the field.
Safely, competently, and efficiently operate the Mine Dispatch Control Room including digital monitoring of all underground mining tasks, personnel trackers, and overall communication on the mine site.
Safety, Health & Environmental Responsibilities And Accountabilities
All Hecla personnel shall strive to achieve best practice in safety and health, and assist in the control of incidents, injuries and loss.
Duties include, but are not limited to:
Complying with all necessary requirements put in place to prevent incidents, injuries or losses
Ensuring the safety and health of themselves and others in the workplace by being responsible for their actions and taking due care while performing their work
Identifying, eliminating, and reporting hazards promptly
Reporting incidents and accidents promptly
Disclosing all information regarding incidents and cooperating in incident investigations
Assisting in the resolution of health and safety matters in a positive and timely manner
Using and maintaining PPE
Providing suggestions for improving work processes
Assisting Management by supporting change to achieve desired targets
Support Shifter in ensuring that people and equipment operate within their safe working limits
Participating in risk assessment methodology
Participating in safety initiatives
Receiving training and instruction as required
Maintaining good housekeeping standards
Essential Functions
Tasks, roles and responsibilities include but are not limited to:
Support daily/shift plan and schedule, dispatch workers and work crews as well as equipment and service vehicles supporting requests and specifications or needs in coordination with Shifters
Serve as the central communication contact for mine production, maintenance coordination and safety
Capture, validate, and record mine site data, including equipment performance metrics and production statistics, and compile accurate shift and production reports
Use of Scada, MST, CMMS, Ground-Hog and site Health and Safety system EHS Insight
Computer skills with use of Microsoft systems and software
Monitor traffic and heavy equipment through video cameras to ensure efficient use
Facilitate decision-making for mine management and Tech Services by Connecting Operations, Maintenance, and Tech Services so everyone is working off the same, current information
Provide accurate information to ensure informed production decisions through (SIC) Short Interval Control structure
Support in cases of emergency and provide information to aid in the process.
Mine Dispatch operators play a critical role in managing emergency situations by establishing clear communication to work teams, improving safety, minimizing risks, and ensuring efficiency.
Facilitating emergency response plans as required
Conforms with Health and Safety standards and practices relating to job assignments; prepares appropriate paperwork relating to shift activity and mine operations; other duties as assigned by management
Employees must comply with attendance, safety, environmental and HR policies.
Successful candidates must demonstrate the following behavioral skills: productive communication, cooperation, productivity, initiative, creativity, dependability
Common traits that successful Mine Dispatchers share are:
Situational Awareness & Operational Understanding
Real-Time Decision Support
Communication Excellence
Data Accuracy & Discipline
Multi-Tasking & Stress Management
Systems & Technical Proficiency
Coordination & Leadership Without Authority
Problem-Solving Mindset
Accountability & Ownership
Qualifications
Education requirements
High school graduation or equivalent.
Post-secondary training in communications, emergency management, or related field preferred.
Required Experience
25+ years in mining operations, preferably underground or in a high-production environment
Previous experience in dispatch, control room, or coordination roles
Demonstrated experience working with:
Mobile equipment operations (haul trucks, loaders, drills, support equipment)
Production tracking and reporting
Shift-based operations (24/7 environment)
Preferred Experience
Hands-on background as an:
Operator
Shifter / Lead hand
Maintenance coordinator
Experience using dispatch and reporting systems such as:
Groundhog or similar fleet management systems
Experience supporting:
Production planning execution
Short interval control (SIC) or shift planning
Delay tracking and root cause identification
Previous dispatch experience preferred
Experience with computer systems and multiple software applications
Ability to multi-task in a fast paced environment
Strong written and verbal communication skills
Other Qualifications
Must pass pre-employment physical, drug screen and breathalyzer BAC testing
Must be able to obtain ATF Employee Possessor Clearance
Must complete MSHA training or provide documentation of completed training
Physical Demands
While performing the duties of this job, employees may be frequently required to stand, walk, or sit for extended periods of time; use hand and fingers to handle or feel; reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl.
The employee must be able to talk and hear.
Abilities Tested
POET Test - Description
AbilitiesYou can: - Lift with 2 hands from floor to waist: 100 lbs x 2Lift with 2 hands from floor to shoulders: 75 lbs x 2Lift with 2 hands from floor to crown: 28 lbs x 4
Pushing and Pulling AbilitiesYou can: - Push horizontally with hands placed between waist and mid-chest level to generate a peak force of 110 lbs with two hands.Pull horizontally with hands placed between waist and mid-chest level to generate a peak force of 110 lbs with two hands.
Carrying AbilitiesYou can: - Carry with 2 hands at self-selected height: 83 lbs for a distance of 20 feet.
Stair / Ladder Climbing AbilitiesYou can: - Climb up and down a total of 49 steps.Climb up and down 60 rungs.
AgilitiesYou can: - Stooping and Twisting: From standing, perform alternate toe touches x 3 to each side.Kneeling: From standing, kneel on one knee, return to full standing and then kneel on oppositeknee.
Repeat kneeling test x 3, each knee.Sustained Squatting: From standing, lower body into a functional squat position and hold posture for 30 seconds.Repetitive Squatting: repeat squats x 3 reps.
Other Physical Demands Vision - Constant:
Able to judge distances and spatial relationships to avoid accidents while driving and walking underground
Have clarity of vision while operating machinery, reading gauges, and placing tools
Have clarity of vision for distances while navigating within the mine and access roads efficiently and safely
Able to adjust varying points of reference while safely navigating the terrain, maintaining awareness of traffic, and operating tools and machinery
Able to identify vehicles, machinery, and people in peripheral vision
Speaking - Occasional:
Able to clearly communicate with co-workers and supervisors on the radio and in person
Hearing - Occasional:
Must wear hearing protection