Amp; Radisson Lobby Bar, Michigan

Overview:

Top Reasons to Work With GHG

You’ll have the opportunity to work with a team that is fun, high-energy, and passionate!

You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.

Responsibilities:
Overview

We are seeking a passionate, experienced, and service-driven Assistant General Manager (AGM) to oversee the daily operations of two flagship venues: Burdick’s Sports Bar, a vibrant, high-energy environment known for its world-class hospitality, and our hotel Lobby Bar, which offers a refined, high-touch guest experience.

This is a hands-on leadership role ideal for someone who thrives in dynamic environments, loves building high-performing teams, and is committed to setting the standard for service excellence. If you're passionate about hospitality, food and beverage, and fostering a culture of professionalism and accountability, we want to hear from you.

Key Responsibilities

Operational LeadershipOversee all aspects of daily operations for both Burdick’s Sports Bar and the Elevated Lobby Bar.

Maintain a visible presence on the floor, ensuring smooth service, guest satisfaction, and a strong team dynamic.

Execute and uphold SOPs, service standards, and cleanliness protocols with a focus on consistency and excellence.

Team Development & AccountabilityLead by example with a professional appearance, exceptional work ethic, and commitment to hospitality.

Cultivate a culture of teamwork, respect, and accountability, ensuring all team members meet performance expectations.

Coach, train, and mentor staff to deliver elevated guest experiences and maintain brand standards.

Financial & AdministrativeAssist with budgeting, forecasting, and P&L management; analyze financial reports and identify opportunities to drive revenue and control costs.

Manage labor, inventory, and supply ordering with a focus on efficiency and profitability.

Support scheduling and payroll processes to ensure appropriate staffing and labor compliance.

Guest Experience & Service ExcellenceChampion a guest-first mindset, ensuring every interaction reflects warmth, professionalism, and personalized service.

Enforce non-negotiables: polished appearance, attentive service, pristine cleanliness, and timely execution.

Collaborate with culinary and service teams to refine offerings and enhance guest satisfaction.

Collaboration & Cross-Department SupportWork closely with executive leadership, culinary teams, and hotel departments to align F&B operations with broader hotel goals.

Support training rollouts, new program implementations, and brand initiatives. 

What We're Looking For

Proven leadership experience in high-volume food & beverage operations, preferably within a hotel or multi-outlet environment.

Strong background in hospitality, food and beverage, and team management.

Exceptional communication and collaboration skills – ability to lead, listen, and build trust.

Demonstrated ability to enforce high standards, hold team members accountable, and lead with integrity.

Knowledge of financials including P&L statements, inventory control, and cost management.

Passion for elevated service, food, beverage, and continuous improvement.

A polished, professional appearance and unwavering commitment to cleanliness and guest experience.

Flexible availability, including nights, weekends, and holidays.

Preferred Qualifications

Hotel or hospitality venue management experience.

Familiarity with both upscale cocktail programs and high-energy, casual environments.

Strong understanding of back-of-house operations, bar management, and service training.

Qualifications:
Why Join Us?

Dynamic Dual-Venue Oversight – Play a key leadership role across two distinct, high-profile outlets.

Growth & Career Pathing – This position offers long-term development opportunities in hotel and F&B leadership.

Supportive Culture – Be part of a team that values collaboration, transparency, and excellence.

Competitive Compensation – Includes salary, bonus eligibility, and benefits package.

 

What's in it for You

A fast-paced and exciting work environment at one of Kalamazoo’s premier sports bars.

Competitive salary and opportunities for career advancement.

Health, wellness, and meal benefits.

The opportunity to lead a dedicated team and create a top-tier guest experience.

Annual bonus opportunity 

Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued

401K with 100% match up to 3% and 50% match up for the next 2%

Medical/Dental/Vision/Disability/Life Insurance 

Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

10% discount on GHG outlets

(1) shift meal provided per day

Discounted hotel rates at Choice Hotels Worldwide

Monthly cell phone stipends

Annual leadership classes and trainings

Parental Leave Program

Flexible work schedule