Travel Client Experience Specialist, Kalamazoo

We are seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips.
In this role, you will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.Key ResponsibilitiesCommunicate with clients via email, phone, and messaging platforms to provide assistance and guidanceReview travel plans and help confirm trip details with clientsShare helpful information about destinations, travel requirements, and agency processesFollow up with travelers before departure to ensure everything is in placeRespond to client questions and escalates complex concerns when appropriateIdeal CandidateStrong communication and interpersonal skillsCustomer service experience is helpful but not requiredOrganized with attention to detailComfortable using online tools and digital platformsPassion for helping clients enjoy smooth travel experiencesPerksRemote position with flexible scheduling optionsTraining and ongoing support providedOpportunities for professional development in the travel industryAccess to travel-related perks and discountsSupportive and collaborative team environmentJ-*****-Ljbffr