Social Media Community Manager, Kansas City, KS

Social Media Community Manager

Job Number: (phone number removed)

Use your skills where innovative technology solutions begin. ECLARO is looking for a Social Media Community Manager for our client in Overland Park, KS.

ECLARO’s client is a leading consumer products company with a global presence. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.

Define and evolve platform-specific tone-of-voice guidelines.

Build audience communities by engaging beyond owned channels to grow reach.

Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.

Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.

Monitor veterinary conversations (branded / unbranded) in open and closed groups; report insights to the business.

Act as the point of contact for CXEC for community management-related queries.

Provide detailed analytics and sentiment tracking to stakeholders.

Share feedback with the paid media team on campaign community sentiment.

Identify trends and influencers to inform content and marketing strategy.

Coordinate "surprise and delight " opportunities in partnership with CXEC.

Stay current on industry trends and community behaviors.

Required Qualifications:

5+ years of experience in social media / community management.

Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit.

Strong interpersonal and written communication skills.

Preferred Skills:

Experience with tools like Emplifi.

Familiarity with AI tools for community engagement.

Proficient in Smartsheets and Google Suite.

Pay Rate: $44.22 / Hour

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch

Commuter Check Pretax Commuter Benefits

Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:

Melissa Francisco

(phone number removed)

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.