Front Desk Agent, Miami

divh2Front Desk Agent - Full-Time/h2pFirst impressions count.
To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
/ppJob Location IC Miami, 100 Chopin Plaza, Miami/ppEvery day is different, but youll mostly be:/pulliKicking off truly memorable guest experiences with the warmest of welcomes/liliAcknowledging IHG Rewards Club members and returning guests in person or over the phone/liliTaking, managing, and receiving payments for guest bookings/liliMaking the check-in and check-out process feel swift and seamless/liliStaying one step ahead of our guests needs to anticipate requests and offer tailored recommendations/liliBeing our guests trusted contact helping with everything from bill issues to restaurant recommendations/li/ulpWhat we need from you:/pulliCommunication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to/liliYour problem-solving skills will turn issues into opportunities so every guest leaves with great memories/liliFluency in the local language - extra language skills would be great, but not essential/liliLiterate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computer skills/li/ulpWhat you can expect from us:/ppWe give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
/ppOur mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
/ppIHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
/ppSo, join us and youll become part of our ever-growing global family.
/ppAs the worlds first and most global luxury hotel brand, InterContinental Hotels Resorts has pioneered international travel since the ****s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on the world.
If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.
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