Technical Support Analyst 2, Virginia

Job Title: Technical Support Analyst 2

Location: Colonial Heights, VA(Onsite)

Duration: likely for 12+months

*Contract to be extended annually beyond June 30, 2025, likely for 12+months

Position Summary:

Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices.

Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a customer first attitude.

Position is responsible for agency-specific end user support throughout the Richmond District.

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Troubleshoot hardware and software issues.

Skill Matrix:

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months

Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months

Strong Customer Service skills that include a customer first attitude. Required 6 Months

Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months

Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months

Ability to lift equipment up to 25 pounds Required 6 Months