Account Setup Coordinator, Knoxville

Account Setup Coordinator
Location: **** Chapman Hwy Knoxville Tennessee Pay Rate: $20/hr Hours: 8:00am - 4:30pm Mon.
thru Fri.
Parking -- Open parking, no fees to park. Interviews -- Teams and candidate expected to be on camera.
Onsite -- 100%
CET Account Review Specialist What We're Looking For
The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance-focused, analytical mindset, with the ability to own work end-to-end in a high-risk, deadline-driven environment.
Core Traits & Mindset
Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
Strong sense of ownership, independently driving cases from start to resolution
Comfortable making decisions while knowing when and how to escalate proactively
Prioritizes accuracy and quality over speed in all account reviews
Maintains a strong compliance mindset, even when under pressure
Merchant & Partner Interaction
Comfortable and confident calling out to merchants to remediate account issues
Communicates in a pleasant, thoughtful, and confident manner
Demonstrates professionalism and respect in all merchant interactions
Able to explain issues clearly, ask the right questions, and move remediation forward
Work Approach & Problem Solving
Asks clarifying questions first when encountering complex or unclear issues
Proactively reaches out to the appropriate partner or SME rather than guessing
Independently researches and applies guidance while collaborating effectively
Documentation & Quality Standards
Produces high-quality, audit-ready documentation that is clear, thorough, and accurate
Consistently documents actions, decisions, and outcomes in a way that stands on its own
Understands documentation is critical for compliance, handoffs, and future review
Skills & Technical Readiness
Comfortable learning new systems with support
Strong working knowledge of Excel, including tracking, organizing, and notating work
Proficient in basic computer navigation and data entry
Able to manage multiple tools while maintaining accuracy
Coachability & Growth
Open to feedback and quick to apply coaching
Actively seeks feedback to improve performance and quality
Demonstrates a growth mindset and accountability for development
Compliance Knowledge
Prior AML or compliance experience is helpful but not required
Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure