Process Automation&Learning Technology Solutions Consultant, Uptown

Job Title: LMS Administrator (AI&Automation) Location: Remote Hours/Schedule: Monday-Friday, 8 am to 5 pm Compensation: $65-69/hour DOQ Type: 18 month contract Overview We're hiring an LMS Administrator (AI&Automation) to modernize and optimize enterprise learning systems through automation and AI-driven solutions. This role blends LMS administration (SuccessFactors Learning) with hands-on development using ServiceNow, Microsoft Power Platform, and AI tools (Copilot, agents) to improve learning delivery, streamline operations, and enhance the user experience. You'll work cross-functionally with L&D, IT, and data teams to build scalable solutions in a regulated environment, with a strong focus on efficiency, automation, and continuous improvement. Responsibilities Administer and optimize SuccessFactors Learning (configuration, reporting, user support) Design and implement automated workflows using ServiceNow, Power Automate, and Smartsheet Build and maintain ServiceNow catalog items, service portals, and workflow solutions Develop AI-enabled tools (Copilot, AI agents) to support content creation, learner engagement, and operational efficiency Evaluate and implement emerging AI technologies to enhance automation and knowledge management Manage incoming requests, troubleshoot issues, and deliver scalable solutions Support LMS-related integrations, reporting, and data workflows Develop and maintain SharePoint sites, knowledge bases, and documentation Ensure systems meet accessibility, security, and compliance standards Partner with L&D, IT, and enterprise teams to align solutions with business needs Contribute to multiple concurrent projects, ensuring timelines and stakeholder alignment Qualifications Required: Bachelor's degree in IT, Computer Science, or related field 3 years of experience with LMS administration (preferably SuccessFactors Learning) Experience with process automation tools (ServiceNow, Power Automate, or similar) Hands-on experience building workflows and supporting enterprise systems Experience supporting or delivering technology-driven learning initiatives Preferred: Experience with Microsoft Power Platform (Power Automate, Power Apps) Experience building AI-enabled solutions (Microsoft Copilot, Copilot Studio, AI agents, etc.) Background in pharma, biotech, or other regulated environments SharePoint administration or development experience Basic knowledge of HTML, CSS, JavaScript, Python, or SQL Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. Ref: 558-Scientific System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for ourclients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.