Community Outreach Specialist, Louisiana

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL? 

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. 

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  

Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! 

 KEY RESPONSIBILITIES: 

Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies

Speak with patients about the role that Upward Health can play in helping them improve their health

Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process

Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy

On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints

Participate in weekly team meetings focused on ongoing education and improvement

Accurate and timely documentation in our company‘s software system

 KNOWLEDGE, SKILLS & ABILITIES: 

Verbal communication skills

Persuasiveness

Flexibility

Dedication and resilience

Energetic

Attention to detail

Ability to multitask

Both independence and teamwork

Solid computer skills

 QUALIFICATIONS:

Ability to quickly establish trust and build a relationship with patients

Ability to clearly communicate Upward Health’s service offering and value

Active listening skills and genuine compassion for others

Quick thinking and ability to respond to questions and objections 

Organized and self-motivated 

Ability to work independently and meet established goals

Enjoys collaboration within a team environment and working with people of different skills and experience

Knowledge of community resources in the local market

Able to maintain clear professional boundaries with patients and coworkers

Commitment to represent the company with professionalism

Demonstrates cultural competency and ability to work with diverse groups of community members

Comfortable using computer for documentation, communication, and organizing work

Must have reliable transportation to perform essential outreach functions

Must be fluent in English. Spanish speaking a PLUS!

Able to work flexible hours, including occasional night/weekend work

Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. 

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. 

 

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