Customer Service Representative, Aliso Viejo

Our client is a growing organization that provides technical products and services to a diverse customer base.
They are known for their commitment to service quality, operational excellence, and cross-functional collaboration.
The team values accountability, professionalism, and a customer-first mindset.
If you're looking to join an awesome team that works closely together and has fun, this is the role for you!
Job Title:
Customer Service Representative
Location:
Irvine, CA
Type:
Contract to hire
Pay:
$23/ hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
Job Description:
The Customer Service Representative plays a key role in supporting customer-facing service operations.
This position is responsible for coordinating service requests, tracking job progress, and ensuring accurate communication between customers, internal teams, and external partners.
The ideal candidate is highly organized, comfortable working in fast-paced environments, and capable of managing multiple priorities with minimal supervision.
Key Responsibilities:
Act as a primary contact for customers requesting field service support
Coordinate and manage service requests from initiation through completion
Prepare service estimates and pricing quotes
Monitor job status and communicate updates via customer portals, email, and phone
Document activities and maintain accurate records using CRM and ERP systems
Generate reports and support administrative and operational needs
Manage multiple assignments while maintaining accuracy and timeliness
Qualifications:
Previous experience in service coordination, dispatch, or customer support roles
Experience in a technical, operations, or manufacturing environment preferred
Strong organizational, communication, and time-management skills
Ability to multitask effectively in a fast-paced setting
Proficient with CRM systems, ERP platforms, and Microsoft Office tools
Detail-oriented with strong follow-through and ownership of assigned tasks
Professional, ethical, and customer-focused approach
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.