Meeter Greeter Bilingual Receptionist, Wauchula

divh2Bilingual Receptionist-Meeter Greeter/h2pLocation: Wauchula, FL/ppPay Rate: $*****/hr on **** without benefits/ph3Job Description:/h3pMeeter Greeter - Meet/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Must be bi-lingual (English/Spanish)/pulliMeets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
/liliEnsures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
/liliAnswers general inquiry questions related to program requirements, application processing, case status, and benefit information.
/liliLogs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
/liliEducates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
/liliAssists customers with referrals to other agencies and community resources.
/liliMonitors lobby traffic flow and notifies supervisor of any issues.
/liliCompletes client registration clearances (CRAD) as needed.
/liliRequests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
/liliEnsures electronic case records are documented thoroughly and properly as required by Department procedures.
/liliProcesses incoming and out going mail and scanning documents into the appropriate electronic file.
/liliPerforms special work assignments and other related work/duties as required or assigned.
/liliMaintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
/li/ulh3Skills/Knowledge:/h3ulliKnowledge of the principles and techniques of effective communication.
/liliKnowledge of office procedures and practices.
/liliKnowledge of basic arithmetic.
/liliAbility to deal with the public in a tactful, courteous and effective manner.
/liliAbility to speak clearly and correctly.
/liliAbility to listen effectively.
/liliAbility to record and evaluate data relating to applicant employment or assistance for health care or community services.
/liliAbility to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
/liliAbility to review data for accuracy and completeness.
/liliAbility to organize and maintain filing systems.
/liliAbility to perform basic arithmetical calculations.
/liliAbility to plan, organize and coordinate work assignments.
/liliAbility to communicate effectively.
/liliAbility to establish and maintain effective working relationships with others.
/li/ul/div