Customer Service Representative, Foothill Ranch

Join Lentegrity as a Customer Service Representative! Location: Hybrid– You must be able to commute to Foothill Ranch, CA Department: Loan Servicing Status: Non-Exempt Pay Range: $18.80–$26.40/hr Job Details Are you a people-focused professional with a passion for problem-solving and delivering exceptional service? At Lentegrity, we foster a collaborative, people-first culture that values integrity, consistency, and continuous improvement. We’re seeking a Customer Service Representative to join our Loan Servicing team in a hybrid role based in Foothill Ranch, CA. In this role, you’ll be the frontline connection to our customers, helping resolve inquiries, negotiate payment arrangements, and ensure a smooth servicing experience. You’ll work closely with internal teams and external partners to support account management, claims processing, and customer satisfaction. Key Responsibilities Resolve customer problems by clarifying the customer's requests and provide a one-call resolution • Follow and ensure compliance with all company policies and procedures • Recommend potential services to management by collecting customer information and analyzing customer needs • Negotiate payment arrangements with customers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures • Manage high volume of incoming calls while multitasking • Respond to customer requests regarding account status • Process and file physical damage, total loss, and GAP claims with insurance agencies • Negotiate claim resolutions with insurance agencies to maximize recovery and minimize losses to the company • Analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company policies and procedures • Identify andassess customers’ needs to achieve satisfaction • Meet personal/team/department daily and monthly Loan Servicing goals • Ensure all after-hour voicemails are reviewed and calls are returned to customers within 24 hours • Other duties as assigned What We’re Looking For 1–3 years of customer service experience (auto finance preferred) High school diploma or equivalent required Strong phone handling and active listening skills Familiarity with CRM systems and customer service practices Excellent communication and presentation abilities Ability to multitask, prioritize, and manage timeeffectively Fluency in Spanish preferred (not required) Positive attitude and commitment to customer satisfaction Why Join Lentegrity Internal growth and promotion opportunities Collaborative, innovative work environment Access to 3,500 self-paced courses and 25,000 learning resources Competitive benefits: Medical/Dental/Vision, 401(K) match, EAP, Adoption Assistance, and more Casual dress code and supportive team culture Our Core Values Integrity. Teamwork. Service. Consistency. We’re committed to delivering excellence to our borrowers, partners, and employees. Lentegrity is proud to be anEqual Opportunity Employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Privacy Notice: Please take notice that Lentegrity, LLC collects certain information about our job applicants and employees. Learn more about your rights in our California Privacy Notice: