Call Center Representative, Pennsylvania

Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

WHY JOIN US 
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

Competitive pay  

Medical, Dental, Vision and Prescription coverage 

Paid vacation and holidays 

401(K) match 

Life insurance, AD&D and long-term disability 

Tuition reimbursement 

Opportunities available nationwide 

Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 

Pet Insurance 

Legal Plan, and ID Theft Protection 

Responsibilities: Position Summary: 
As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch.  You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary.  You will work with our on-call service teams to dispatch technicians for emergency service requests.

 

Schedule:

7:00AM – 4:00PM EST

Qualifications: Schedule flexibility

1+ years of experience in a call center or similar B2B customer service role

Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems

High level of professionalism & strong problem-solving abilities

Excellent interpersonal communication skills

Able to work in a fast-paced environment, multi-task, and work with competing priorities

Must be highly motivated and work well in team environment

Education and Experience

High school diploma/GED

Certification from an accredited vocational-technical or trade school a plus! 

Our Employment Benefits includes:

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K) match

Life insurance, AD&D and long-term disability 

Tuition reimbursement

 

Join Us: Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

 

Connect with us on  and .  

 

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

 

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.