Customer Service Representative, Mechanicsburg

DHL - 350 Salem Church Rd - Responsibilities: Process orders and prepare correspondence to fulfill customer needs.
; Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
; Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
; Maintain customer records and update account information.
; Maintain financial accounts by processing customer adjustments.