Customer Service Manager, Carlisle

About GSS Safety
GSS Safety is a leading manufacturer of high-visibility safety apparel designed to protect workers in hazardous environments.
With a strong focus on quality, compliance, and fast turnaround, we serve customers across construction, logistics, utilities, and industrial sectors.
Our mission is simple: improve worker safety through reliable, high-performance gear.
The Role
We're looking for a proactive and detail-oriented Customer Service Representative to join our growing team.
In this role, you'll be the primary point of contact for our customers, ensuring a seamless experience from inquiry to order fulfillment.
Key Responsibilities
Respond to customer inquiries via phone, email, and online channels
Process orders, returns, and exchanges accurately and efficiently
Provide product information, pricing, and availability details
Coordinate with sales, warehouse, and production teams to ensure timely delivery
Resolve customer issues with professionalism and urgency
Maintain accurate records in CRM/order systems
Support key accounts and build long-term customer relationships
What We're Looking For
1–3+ years of customer service experience (B2B or product-based preferred)
Strong communication and problem-solving skills
High attention to detail and organizational ability
Comfortable working in a fast-paced, team-oriented environment
Experience with ERP/CRM systems is a plus
Interest in safety products, apparel, or industrial sectors is a bonus
Why Join GSS Safety?
Be part of a mission-driven company focused on worker safety
Collaborative and supportive team environment
Opportunities for growth and development
Competitive salary + benefits
Apply Now
If you're passionate about delivering excellent customer experiences and want to be part of a company that makes a real-world impact, we'd love to hear from you.